Blackjack acquisition strengthens Air Serv's passenger services
capabilities
NEW YORK--(BUSINESS WIRE)--
ABM
(NYSE:ABM), a leading provider of facility solutions,
announced today that Air Serv's United Kingdom subsidiary, Omni Serv,
has acquired the operations of Blackjack
Promotions, a specialized staffing and marketing firm that serves
airport operators, retailers and other clients throughout the United
Kingdom (U.K.) and Europe. The acquisition further expands ABM's overall
capabilities in servicing the end-to-end needs of airlines and airport
authorities around the globe in the key aviation services market. The
transaction closed today.
The acquisition of Blackjack expands Air Serv's international airport
location network and adds complementary service capabilities to serve
the end-to-end needs of its aviation and retail customers:
-
Customer Service: ensures that the passenger has a pleasant
experience with customer service staff who are knowledgeable,
proactive and personable; covers passenger assistance, premium
passenger care, service recovery and airside escorting
-
Airport Retail: ensures that the customer is targeted at the
right time, with the right sales message, selling the correct product
and facilitating a seamless journey from entry to purchase and beyond,
predominantly at airports
-
Promotional and Marketing Services: creates and executes
memorable product launch and brand enhancement experiences for
consumers
Blackjack currently has 12 U.K. airport locations and a partner network
covering Continental Europe. Blackjack employs proprietary technology in
its operation, enhancing passenger flow and creating a world-class
customer service experience for travelers. Air Serv and other ABM
companies serve 110 airport locations in the U.S. and U.K.
"This is an exciting period in the development of Omni Serv," said Omni
Serv Chairman Ernie Patterson. "The future for Omni Serv will be shaped
by our daily focus on enhancing the passenger experience at every point
of their journey through the airport. Joining forces with Blackjack
expands our unique service proposition to airports, airlines and retail
customers around the world with an eye on meeting their end-to-end
service needs."
Blackjack will continue to be led by Managing Director Sally Alington,
whose team brings extensive experience and expertise in the travel
retail and marketing services fields.
"I want to build on the great teamwork that Omni Serv and Blackjack have
already put on display in recent months," continued Patterson. "We look
forward to working alongside Sally Alington and her experienced,
resourceful and enthusiastic team to offer expanded and integrated
passenger experience services."
ABOUT ABM
ABM (NYSE:
ABM) is a leading provider of facility solutions with revenues
exceeding $4 billion and 100,000 employees in over 350 offices deployed
throughout the United States and various international locations. ABM's
comprehensive capabilities include facilities engineering, commercial
cleaning, energy solutions, HVAC, electrical, landscaping, parking and
security, provided through stand-alone or integrated solutions. ABM
provides custom facility solutions in urban, suburban and rural areas to
properties of all sizes — from schools and hospitals to the largest and
most complex facilities, such as manufacturing plants and major
airports. ABM Industries Incorporated, which operates through its
subsidiaries, was founded in 1909. For more information, visit www.abm.com.
ABM Industries
Media:
Chas Strong, 770.953.5072
chas.strong@abm.com
or
Investors
& Analysts:
David Farwell, 212.297.9792
dfarwell@abm.com
Source: ABM Industries
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