Carol Clements
Ms. Clements is a seasoned technology and digital transformation executive with more than 25 years of experience leading innovation across the aviation, hospitality, and consulting sectors. Since 2021, she has served as Chief Digital and Technology Officer at JetBlue Airways (NASDAQ: JBLU), where she leads the airline’s technology vision, strategy, and implementation—driving digital innovation and enhancing operational performance and customer experience. Prior to joining JetBlue, Ms. Clements served as Chief Technology Officer and General Manager for Pizza Hut Connect at Yum! Brands, a multi-national restaurant company, from 2014 to 2021, where she oversaw technology and digital solutions powering more than 6,000 restaurants across the U.S. Her work included leadership of e-commerce, and in-restaurant technology, advanced analytics and data science capabilities, and cybersecurity. Earlier in her career, Ms. Clements spent more than a decade at Southwest Airlines in a series of technology leadership roles. Her accomplishments there include technology transformations that enabled initiatives such as the launch of the All-New Rapid Rewards loyalty program, the airline’s first-ever international expansion, and modernized digital commerce and customer platforms. Ms. Clements began her career at PricewaterhouseCoopers as a principal consultant. She holds Bachelor of Science degrees in Mathematics and Management Science Engineering from Southern Methodist University.
Ms. Clements qualifications to serve on our Board include many years of executive experience in technology and digital transformations for large, multi-national corporations. She has driven the development and implementation of advanced digital solutions that drive operational efficiencies. Ms. Clements contributes valuable insights to ABM’s Board as ABM continues to leverage technology and innovation.